Transformative Leadership through Coaching: Following the Ripple Effect
What a pleasure to see this short article featured by the International Coaching Federation about my work with Shawna Garrett and her team at College of the North Atlantic - Qatar!
I am grateful that the leadership team members were willing to share their stories with me while they were in the midst of their leadership journey together.
They had a lot to say about what they were learning, the support they received, and their awareness of the 'ripple effect' and impact our work was having on them and others in their lives.
This article was a chance for me to share a snapshot of the things they shared with me through the themes of 'Awareness in action' and 'Safety in feeling valued'.
Thank you again to the team in Qatar and to Shawna for engaging me as a coach. It was a pleasure to serve you, and I learned so much in the process.
I speak to people all the time who are reluctant to celebrate when things go well, when they feel happy, or when they have something to shout about. We feel judged. We think people will think we are boastful or that we are oversharing.
Many of us have been taught that sharing our successes or proud moments is wrong or shameful. But what is boastful? What is oversharing (as opposed to just sharing)?
My view is that if we focus on the negative, we get more negativity. If we shame ourselves, we are quick to turn that shame onto others.
If we hide the things that we are proud of, how will we ever be able to connect with one another with empathy and vulnerability?
I honestly don't know where I'd be if other people did not share the inspiring things they do, the unique thoughts they have, or the actions they take that make the world better.
What I've decided is important to me is to have filters that I pass my posts through before sharing them with the world. I don't always get it right, and when I get it wrong, I try to practice compassion for myself, curiosity for others, and I take my learnings. Getting clear on my values has helped me considerably in this task, and I am always learning and making adjustments.
Another thing I do is to assume I am writing to people who care about me and want me to succeed. This helps me to stop playing small. And it is a challenge to do this while my inner critic tries to remind me of all the things that could go wrong.
The truth is, it takes courage to share your real self. It takes courage to give yourself permission to let people see you, celebrate with you, and yes, even judge you. These are all opportunities to practice empathy and compassion, and to learn about ourselves and how we can grow through adversity.
I would love to hear your thoughts on this!
Our second Authentic Leadership Conversationᵀᴹ event in St. John's, NL was a positive and supportive way to explore the difficult conversations we have been avoiding or those we feel like we want to have!
Thank you to the group of energetic, kind, strong and funny women who attended, shared, and allowed themselves to get vulnerable in this space. Every event feels like such a gift and I can see the energy and thoughtfulness when people walk away from the conversation.
Thank you to Emilee at Moxie's Grill & Bar - St. John's who took care of us so professionally, and to the kitchen staff who prepared our tasty meals (presented beautifully). It is a pleasure to be able to host these events in this venue.
If you are curious about our dinner series, you can find all of the details here. The next one is August 15: "How can I cultivate work-life balance?"
Looking forward to seeing you there!
We did it! Our first of the series and I already feel like I know everyone. We are growing a community and support for greater authenticity, compassion and self-awareness in leadership one conversation at a time.
It was a privilege to host this session on how to manage your inner critic. Thanks to each one of you for coming to the event, sharing your stories, and supporting one another as we navigate our negative and self-limiting beliefs.
As one attendee shared in her feedback, “What a great conversation! Smart, kind women coming together to share ideas and leadership experiences.”
I look forward to more conversations with you, St. John’s! The next event still has some spaces. It’s about how to navigate difficult conversations and it’s on July 18th.
Details can be found here.
Having embarked on some major life transitions over the past year - buying a home, leaving my job, moving back to Canada, starting a business - I have had to navigate the thoughts, emotions and behaviours that come with confronting the unknown.
And no matter how great I think I'm doing in life, there will always be setbacks. This year, I have struggled with negative thoughts about my ability to run a business, an inner critic that replays old unhelpful stories, and the ups and downs of leaving a life in another country behind.
🙌 FREE COACHING for leaders and managers To kick off International Coaching Week 2019, I am offering free coaching on Monday 29 April.
Do you have a problem that's keeping you up at night? Do you want to make a difference, but you're stuck as to how to make that happen?
👉If you are:
- curious about the impact of coaching
- have a problem that you want to talk through or
- have been considering whether coaching is right for you...
...Go ahead and DM me or comment below to reserve your spot.
I will get in touch to arrange a time and how you would like to be contacted. First come, first served.
It's 45 minutes of your time, and you can come away with some practical actions, new realizations, or any number of unexpected outcomes.
Experience the power of coaching for yourself.
If you could really master ONE skill as a leader this year, what would it be?
Can you imagine the impact that one thing would make on your direct reports? The organization? You? Your life outside of work?
One of the biggest problems my clients bring to coaching is how to deal with 'performance issues' - both as leaders and recipients of feedback.
And rarely are organizations doing "performance management" well.
If you're still stuck in an annual performance review system, or find problems escalating to the point of requiring mediation or other supports, it could be costing you and others a lot more than business results.
I usually dread calling my bank - the automated menu, the robot voice on the other end of the line, the frustrations with sometimes burdensome security measures, etc.
But yesterday when I called my bank - CIBC - I quickly got through to a human and was greeted with a friendly voice asking,
"How can I make a difference for you today?"It made me smile. It was not what I expected.
The question is very similar to how I start most of my coaching sessions by asking:
"What could be different as a result of our conversation today?"
This question helps the client to focus on what they want rather than what they don't want. It helps them to take responsibility for their part in the conversation. It sets a positive tone for what is to come.
And I had a similar feeling when that person asked me "How can I make a difference for you today?" It also suggests that as the customer, I choose something that is within their capability.
I was then put through to another agent due to the specific nature of my call, and the next person also answered with a friendly greeting and stated they were in Halifax NS.
It is a common complaint that call centre agents are always responding from some remote location, anonymous and distant and unable to solve our problems. So, hearing from someone so near instantly made me feel relieved.
The voice at the end of the line was a welcoming voice, and somehow less formal than what I am used to hearing when I call my bank. This may be because I have been phoning them from overseas for the past eight years, so was diverted to a different regional call centre.
CIBC - whatever you are doing to effect this change, please continue doing it!
Has anyone else had a customer service experience recently that made you feel like the company cares about you or values your service? I would love to hear from you.
If you're considering working with a coach to elevate your leadership and shift the culture of your team, Schedule a consultation with me today to discuss your specific leadership challenges and how I can support you to get different results.
For more information, please visit jennwicks.com
"Tall Poppy Syndrome (TPS) is a term commonly used in Australia, referring to flowers that grow higher than others being cut down to size by the shorter flowers around them. [...] TPS is alive and well in Canadian companies, and the result is devastating to female employees" ( The Tallest Poppy, p.3).
The report from Billan and Humber (2018) reveals the costs of TPS in a Canadian context. It is a call to action for all of us to examine our unconscious biases, and our responsibility in stopping this toxic behaviour.
A breath of fresh air
I remember not so long ago when I was interviewed by a hiring committee.
The people in that room seemed to perk up when I started to speak. They were tired and had that ‘been there, done that, waiting to retire any minute now’ look. I was young and full of energy and ideas.
The thing they kept commenting on was how “refreshing” I was. I was like a “breath of fresh air,” they told me.
And I got the offer! I remember how impassioned I was about the role and how I couldn’t wait to join the team.
Very quickly, my bubble burst.
One by one, colleagues started to put me in my place.
“This place is corrupt,” one colleague chirped when she confronted me about getting the job. “You must know people,” another fumed.
Another was past the angry stage by the time she greeted me with a bitter giggle, “There’s no way you’re more qualified than I am.”
I was crushed.
And this type of behaviour continued throughout my time in that role.
It's a real thingReading this report, I felt a great sense of relief. It wasn't me! I was doing my best, and there was absolutely nothing I could do to change those toxic and damaging behaviours.
Some of the quotes from respondents mentioned in the report really struck a chord with me:
“I’m forced to choose between mental health and continuing to be a high achiever.”
“I try hard not to stand out.”
“I dismiss my own accomplishments at work.”
“It made me nervous to go to work or care about what I did.”
And this report suggests that on the whole, this issue is widespread and impacts entire organizations, not just individuals.
As the report says,
"Tall Poppy Syndrome [...] exists across Canada, in all industries and at all levels of all companies. It’s an issue that certainly affects the corporate bottom line, in terms of productivity, engagement, morale and retention. It’s an issue that destroys capital, both the psychological capital of employees and the literal capital of a company’s balance sheets" (p. 18).
How can we change it?
As the report suggests, change will require leadership at all levels, policy changes, enhanced communication, and not punishing individuals who speak up.
When I think about my own experience, I remember feeling very alone. Colleagues were too afraid to speak up, so the behaviours continued. It can't just be the tall poppies fending for themselves.
The work I do with leaders around the world is about naming problems, facing them head-on, and developing strategies for addressing them through systematic change. If leaders are willing to look at these issues honestly and with a genuine intention to change, we can start to shift toxic workplace cultures.
Get in touch
If you want to change the status-quo in your workplace, and are considering working with a coach to elevate your leadership, Schedule a consultation with me today to discuss your specific leadership challenges and how I can support you to get different results.
For more information, please visit jennwicks.com
Billan, R. & Humber, T. (2018). The Tallest Poppy: Successful women pay a high price for success. Thomson Reuters.